Fortune shared a list of the most admired airlines, as measured by a survey of industry peers, in which Delta Airlines secured the top spot. This list has a lot of familiar faces but only two US airline carriers – Delta at #1 and Southwest at #3. I bet the list would look a lot different if you were to quiz passengers. 🙂
- Delta Airlines
- Singapore Airlines
- Southwest Airlines
- Air France
I’ve long been a fan of Southwest but recently their performance has only been average. On a recent flight, I paid $5 for internet access and was unable to access anything. After sending them a note, the auto-reply said they’d respond in 10 days… TEN DAYS. Stunning. It’s only a matter of time though, small airlines want to be big airlines and big airlines just don’t have that personal touch.